The Henrietta DMV is Monroe County’s south-side motor vehicle office, in the Frontier Commons plaza at 1225 Jefferson Road, Suite A26. It’s open weekdays from 8:30 a.m. to 4:30 p.m. and until 6:30 p.m. on Thursdays, with permit tests given until an hour before closing. Permit tests, REAL ID and Enhanced licenses require an appointment, and everything else is handled as a walk-in.
Henrietta DMV Address, Hours and Contact Details
| Detail | Henrietta DMV Office |
|---|---|
| Address | 1225 Jefferson Rd, Rochester, NY 14623 (get directions) |
| Hours | Monday–Wednesday and Friday, 8:30 a.m.–4:30 p.m.; Thursday, 8:30 a.m.–6:30 p.m.; closed weekends |
| Run by | Monroe County Clerk |
| Location | Frontier Commons plaza, Suite A26 |
| Appointments | Required for permit tests, REAL ID and Enhanced licenses; walk-ins for everything else |
| Permit tests | Until one hour before closing: 3:30 p.m., or 5:30 p.m. on Thursdays |
| Enforcement transactions | Until 3:30 p.m. |
| Plate surrender bin | Near the entrance, during office hours |
| Insurance fax | (585) 359-0717 |
| Phone | County DMV helpline (585) 753-1604 (recorded answers); live help from the state DMV at (518) 486-9786 |
Thursday Evenings at the Henrietta DMV
Thursday is Henrietta’s late day. The office stays open until 6:30 p.m., and because permit tests run until an hour before closing, you can book one as late as 5:30 p.m. Walk-in business such as registrations, renewals and plate transfers can be done until closing. Enforcement transactions are the exception: they end at 3:30 p.m. every day, Thursdays included.
Appointments and Qless Check-In
Monroe County requires appointments for permit tests, REAL ID licenses and IDs, and Enhanced licenses and IDs at all four of its DMVs. Book one through Monroe County’s DMV page or at the office’s kiosk. For everything else, just walk in.
Either way, start at the kiosk: since February 2, 2026, the county has used the Qless system to check in both appointments and walk-ins. Choose which one you are, and Qless texts you when it’s time to head to the counter, along with the documents you may need.
Test and Transaction Hours at the Henrietta DMV
| Transaction | Monday–Wednesday and Friday | Thursday |
|---|---|---|
| Office hours | 8:30 a.m.–4:30 p.m. | 8:30 a.m.–6:30 p.m. |
| Permit tests, by appointment | Until 3:30 p.m. | Until 5:30 p.m. |
| REAL ID and Enhanced licenses | By appointment | By appointment |
| Enforcement transactions, such as restoring a suspended or revoked license | Until 3:30 p.m. | Until 3:30 p.m. |
| Registrations, renewals and other walk-in transactions | 8:30 a.m.–4:30 p.m. | 8:30 a.m.–6:30 p.m. |
The permit test and enforcement cutoffs come from the state DMV’s listing for Henrietta, which says permit testing is available until one hour before closing and enforcement transactions are processed until 3:30 p.m.
The Move to Frontier Commons
Henrietta’s DMV used to be at 2199 East Henrietta Road, in the Town Centre Plaza. That office closed in May 2022, and the county reopened the branch in June 2022 at Frontier Commons on Jefferson Road, about a mile away, with more space for customers and better access to public transportation. If an old listing or map pin still sends you to East Henrietta Road, head to 1225 Jefferson Road instead.
Services Available at the Henrietta DMV
| Service | In Henrietta |
|---|---|
| Driver licenses, learner permits and non-driver IDs | Yes |
| REAL ID and Enhanced licenses and IDs | By appointment |
| Permit tests | By appointment, until an hour before closing |
| Enforcement transactions | Yes, until 3:30 p.m. |
| License renewals, replacements and changes | Yes, walk-in |
| Vehicle registrations, titles and plates | Yes, walk-in |
| Plate surrenders | Yes; also through the bin near the entrance |
| Road tests | Not at the office; schedule online or by calling (518) 402-2100 |
Plate Surrenders Without the Wait
To skip the line when turning in plates, use the plate surrender bin near the entrance, which is available only during office hours. Monroe County charges $1 per surrender, payable by cash or check to “Monroe County Clerk,” and mails the receipt to you. Plates can also be surrendered by mail.
Registering a Vehicle at the Henrietta DMV
Henrietta registers vehicles and issues plates as walk-in transactions, including Thursday evenings until 6:30 p.m. Monroe County residents pay a county use tax of $10 or $20 with each two-year registration, depending on the vehicle’s weight, but no MCTD fee. Bring proof of ownership, proof of New York insurance, your identification and proof of sales tax, and see our guide to registering a car in New York for the forms and fees.
Driver’s Licenses, REAL ID and Enhanced Licenses
Renewing Your License
You can renew up to one year before and up to two years after your license expires. If you already have a REAL ID or Enhanced license, or you’re keeping a Standard license, you can renew online after passing an eye test with an approved provider. Switching to a REAL ID or Enhanced license, updating your photo or changing your license class takes an office visit.
REAL ID or Enhanced?
Both can be used to board domestic flights and enter federal buildings. An Enhanced license can also be used to cross the U.S. border from Canada, Mexico and some Caribbean countries by land or sea, and it costs $30 more; a REAL ID costs the same as a Standard license.
License Fees
| Item | Fee |
|---|---|
| Class D license renewal | $64.50 |
| Class D license renewal with MCTD fee | $80.50 |
| Enhanced license | $30 on top of the regular fee |
| Replacement license or learner permit | $17.50 |
Monroe County isn’t in the Metropolitan Commuter Transportation District (MCTD), so residents pay $64.50 for a Class D renewal.
Before You Go: Payment and Closures
Payment
Monroe County doesn’t list accepted payment methods for counter transactions. Its recorded DMV helpline, (585) 753-1604, answers common questions, and the state DMV’s live line is (518) 486-9786.
Holiday and Temporary Closures
As a county office, the Henrietta DMV follows Monroe County’s holiday schedule. It will be closed for Columbus Day on Monday, October 12, 2026. The county posts temporary closures on its DMV page.
Services You Can Complete Online
Some transactions don’t need a trip to Henrietta at all. On the DMV website, you can:
- Renew your driver’s license, if you’re eligible and pass an eye test with an approved provider
- Renew a vehicle registration, before it expires or up to one year after
- Schedule a road test
You can’t renew a registration online if the vehicle hasn’t been inspected in the past 12 months. Office appointments in Monroe County are booked through the county’s Qless system, not the DMV website.
Tips for Visiting the Henrietta DMV
- Go to Jefferson Road. The East Henrietta Road office closed in 2022.
- Use Thursday evenings. The office is open until 6:30 p.m., with permit tests until 5:30 p.m.
- Book permit tests, REAL ID and Enhanced licenses first. They aren’t handled as walk-ins.
- Check in at the kiosk. Then wait for a text telling you when to go to the counter.
- Finish enforcement business by 3:30 p.m. That’s the cutoff on Thursdays too.
Other DMV Offices Near Henrietta
Monroe County’s other DMV offices are:
- Downtown Rochester DMV: 200 East Main Street, Suite 101; weekdays until 4:30 p.m.
- Irondequoit DMV: Irondequoit Plaza, 525 Titus Avenue, Suite A135; Wednesdays until 6:30 p.m.
- Greece DMV: The Mall at Greece Ridge; Tuesdays until 6:30 p.m., plus the last Saturday of the month except in November and December
The county’s mobile DMV also stops in Brockport, East Rochester, Ogden and Clarkson on Wednesdays, without permit tests, REAL ID or Enhanced licenses. For all four offices on one page, see our guide to Rochester DMV offices.
For every location in the state, see our guide to New York DMV offices.
Frequently Asked Questions
In the Frontier Commons plaza at 1225 Jefferson Road, Suite A26, Rochester, NY 14623.
Monday through Wednesday and Friday, 8:30 a.m. to 4:30 p.m., and Thursday, 8:30 a.m. to 6:30 p.m. The office will be closed for Columbus Day on Monday, October 12, 2026.
On Thursdays, until 6:30 p.m., with permit tests until 5:30 p.m. Enforcement transactions still end at 3:30 p.m.
For permit tests, REAL ID and Enhanced licenses, yes. Other transactions are walk-in; check in at the Qless kiosk when you arrive.
No. The office at 2199 East Henrietta Road closed in May 2022, and the DMV reopened that June at Frontier Commons on Jefferson Road, about a mile away.
Monroe County’s DMV helpline is (585) 753-1604, which plays recorded answers to common questions. For live help, call the state DMV at (518) 486-9786.
Conclusion
The Henrietta DMV at Frontier Commons, 1225 Jefferson Road, is open weekdays from 8:30 a.m. to 4:30 p.m. and until 6:30 p.m. on Thursdays. Book permit tests, REAL ID and Enhanced licenses ahead, check in at the Qless kiosk, use Thursday evenings for a late permit test or walk-in business, and finish enforcement transactions by 3:30 p.m.
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