The Tonawanda DMV is Erie County’s Auto Bureau branch in Sheridan Plaza at 2309 Eggert Road, in the Town of Tonawanda. It’s open weekdays from 9:00 a.m. to 5:00 p.m. and, since May 2026, on Saturdays from 8:00 a.m. to 2:00 p.m., making it the county’s main Saturday office in the Northtowns. Appointments are strongly encouraged and get priority, walk-ins are served until an hour before closing, and permit and CDL tests need an appointment.
Tonawanda DMV Address, Hours and Contact Details
| Detail | Tonawanda DMV Office |
|---|---|
| Address | 2309 Eggert Rd, Tonawanda, NY 14150 (get directions) |
| Hours | Monday–Friday, 9:00 a.m.–5:00 p.m.; Saturday, 8:00 a.m.–2:00 p.m.; closed Sundays |
| Run by | Erie County Clerk’s Auto Bureau |
| Location | Sheridan Plaza, which the county also calls the Sheridan/Eggert Plaza |
| Appointments | Strongly encouraged and given priority; required for permit and CDL tests |
| Walk-ins | Until an hour before closing: 4:00 p.m. weekdays, 1:00 p.m. Saturdays |
| Weekday tests | Car and motorcycle permit tests until 4:00 p.m.; CDL tests until 3:00 p.m. |
| Phone | Appointments: (716) 858-8864; Erie County Clerk’s Office: (716) 858-8785 |
Saturdays at the Tonawanda DMV
On May 2, 2026, Erie County made Tonawanda its primary Saturday branch for the Northtowns. Saturday service moved here from the Eastern Hills Mall branch in Williamsville, which now closes on weekends, because Sheridan Plaza has room for 10 to 12 transaction windows instead of eight. The change also added about 25 appointment slots. Saturday hours are 8:00 a.m. to 2:00 p.m., so plan to walk in by 1:00 p.m. if you don’t have an appointment.
Appointments and Walk-Ins
Appointments aren’t required in Tonawanda, but demand for them is high, and appointment holders are served first through the DMV Express Lane. Book through Erie County’s online reservation system or by calling (716) 858-8864.
- Each appointment covers up to three transactions.
- Permit and CDL tests need their own appointment, separate from other business.
- Arrive no more than 15 minutes early, with your documents and forms ready, and go to Customer Service.
- Walk-ins are served as space allows until an hour before closing.
Test and Transaction Hours at the Tonawanda DMV
| Transaction | Weekdays |
|---|---|
| Office hours | 9:00 a.m.–5:00 p.m. |
| Walk-in service | Until 4:00 p.m., as space allows |
| Car and motorcycle permit tests, by appointment | 9:00 a.m.–4:00 p.m. |
| CDL permit tests, by appointment | 9:00 a.m.–3:00 p.m. |
| Upgrade to a REAL ID or Enhanced license | 9:00 a.m.–5:00 p.m., according to the state DMV |
The test and REAL ID windows come from the state DMV’s listing for Tonawanda, which also shows a 7:00 a.m. weekday opening; Erie County lists 9:00 a.m., so plan on that. The Saturday hours run from 8:00 a.m. to 2:00 p.m.
From Northtown Plaza to Sheridan Plaza
This branch opened at Sheridan Plaza on February 29, 2016, when Erie County moved its Northtown Plaza office in Amherst to make way for a Whole Foods supermarket. Older listings may still point to former Tonawanda-area addresses, such as Sheridan Parkside Drive, but 2309 Eggert Road is current. Don’t confuse it with Niagara County’s North Tonawanda DMV at 500 Wheatfield Street, a separate office in a different county.
Services Available at the Tonawanda DMV
| Service | In Tonawanda |
|---|---|
| Driver licenses, learner permits and non-driver IDs | Yes |
| Upgrade to a REAL ID or Enhanced license | Yes |
| Car and motorcycle permit tests | By appointment, until 4:00 p.m. on weekdays |
| CDL permit tests | By appointment, until 3:00 p.m. on weekdays |
| Vehicle registrations, titles and plates | Yes |
| Saturday service | Yes, 8:00 a.m.–2:00 p.m. |
| Road tests | Not at the office; schedule online or by calling (518) 402-2100 |
Registering a Vehicle at the Tonawanda DMV
Tonawanda registers vehicles and issues plates on weekdays and Saturdays, with up to three transactions per appointment. Erie County residents pay a county use tax of $10 or $20 with each two-year registration, depending on the vehicle’s weight, but no MCTD fee. Bring proof of ownership, proof of New York insurance, your identification and proof of sales tax, and see our guide to registering a car in New York for the forms and fees.
Driver’s Licenses, REAL ID and Enhanced Licenses
Renewing Your License
You can renew up to one year before and up to two years after your license expires. If you already have a REAL ID or Enhanced license, or you’re keeping a Standard license, you can renew online after passing an eye test with an approved provider. Switching to a REAL ID or Enhanced license, updating your photo or changing your license class takes an office visit.
REAL ID or Enhanced?
Both can be used to board domestic flights and enter federal buildings. An Enhanced license can also be used to cross the U.S. border from Canada, Mexico and some Caribbean countries by land or sea, and it costs $30 more; a REAL ID costs the same as a Standard license.
License Fees
| Item | Fee |
|---|---|
| Class D license renewal | $64.50 |
| Class D license renewal with MCTD fee | $80.50 |
| Enhanced license | $30 on top of the regular fee |
| Replacement license or learner permit | $17.50 |
Erie County isn’t in the Metropolitan Commuter Transportation District (MCTD), so residents pay $64.50 for a Class D renewal.
Before You Go: Holidays, Payment and Questions
The state DMV lists Election Day, Tuesday, November 3, 2026, as the branch’s next holiday closure; it doesn’t list Columbus Day. Erie County doesn’t publish the payment methods its Auto Bureau accepts, so call the Clerk’s Office at (716) 858-8785 if you have questions; TDD users can call 711 or 1-800-662-1220.
Services You Can Complete Online
Some transactions don’t need a trip to Tonawanda at all. On the DMV website, you can:
- Renew your driver’s license, if you’re eligible and pass an eye test with an approved provider
- Renew a vehicle registration, before it expires or up to one year after
- Schedule a road test
You can’t renew a registration online if the vehicle hasn’t been inspected in the past 12 months. Office appointments in Erie County are booked through the county’s reservation system, not the DMV website.
Tips for Visiting the Tonawanda DMV
- Use Saturdays. The branch is open 8:00 a.m. to 2:00 p.m.; walk in by 1:00 p.m.
- Book early. Appointments are in demand and get priority.
- Take CDL tests by 3:00 p.m. Car and motorcycle tests run until 4:00 p.m. on weekdays.
- Head to Eggert Road. Older Sheridan Parkside Drive addresses are out of date.
- Keep to three transactions. That’s the limit per appointment.
Other DMV Offices Near Tonawanda
Erie County’s other Auto Bureau branches include:
- Williamsville DMV: Eastern Hills Mall, 4545 Transit Road; Tuesday–Friday, 10:00 a.m.–6:00 p.m.
- Buffalo DMV: Rath Building, 170 Pearl Street; weekdays, 8:00 a.m.–4:00 p.m.
- Cheektowaga DMV: Urbandale Plaza, 2122 George Urban Boulevard, Depew; weekdays, 9:00 a.m.–5:00 p.m.
- West Seneca DMV: Southgate Plaza, 1088-B Union Road; weekdays from 7:00 a.m. and Saturdays, 7:00 a.m.–noon
For every location in the state, see our guide to New York DMV offices.
Frequently Asked Questions
In Sheridan Plaza at 2309 Eggert Road, Tonawanda, NY 14150, in the Town of Tonawanda.
Monday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m. Walk-ins are taken until an hour before closing.
Yes. Since May 2, 2026, it has been Erie County’s main Saturday office in the Northtowns, open from 8:00 a.m. to 2:00 p.m.
Appointments are strongly encouraged and take priority, but they aren’t required except for permit and CDL tests.
No. The Tonawanda DMV is Erie County’s branch at 2309 Eggert Road. The North Tonawanda DMV, at 500 Wheatfield Street, is run by Niagara County.
For appointments, call (716) 858-8864. The Erie County Clerk’s Office is at (716) 858-8785.
Conclusion
The Tonawanda DMV in Sheridan Plaza at 2309 Eggert Road is open weekdays from 9:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m. Book an appointment for priority service, walk in at least an hour before closing if you don’t have one, schedule permit and CDL tests separately, and remember that it’s an Erie County office, not the North Tonawanda DMV.
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